Incorrect Book/Not as Described/Damaged
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller’s part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 5 days of the estimated delivery date and in the same condition you received it in.
For books returned as ‘Not as described,’ return shipping amounts are refunded at the bookseller’s discretion. If the seller disagrees, only the book price and original shipping will be refunded. Books buggy will not refund shipping amounts on behalf of a seller in the event of a dispute.
Book Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived as of the Estimated Delivery Date, up until 6 working days past. If the bookseller provides tracking information indicating the book has arrived, the refund request is void. A refund request for the reason ‘item did not arrive’ will automatically complete 7 days after the refund request is initiated through your Book buggy account.
In cases where the book is returned to the bookseller for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar.
Buyer Does Not Want Item
The majority of our booksellers are happy to accept returns if you’ve changed your mind about a book. We recommend contacting the bookseller directly before initiating these returns, as otherwise the return may be canceled.
For orders placed on Booksbuggy.com, the bookseller is not required to accept a return and may choose to cancel your return request if it’s against their store policy. If the bookseller chooses to reject your return request, you will receive a cancellation notice by email within 2 days. The return is considered to be accepted if not canceled within 2 days. For these returns, if the book is returned in the same condition as you received it in, you’ll be refunded the price of the book (not including original or return shipping charges).
For these returns, if the book is returned in the same condition as you received it in, you’ll be refunded the price of the book plus original shipping.